Built for licensed venues.
Clubs carry real obligations. Ravensend handles the technical side, so the right thing is the default.
Excluded members never see a promotion
Members your club marks as excluded, in your member database or on an exclusion list you keep, are left out of every promotional send and every game. The rule is applied before a send is built and can’t be overridden per campaign.
Where exclusions come from
Your member database, or an exclusion list you keep.
You stay responsible for your own obligations; Ravensend provides the mechanism.
Where member data comes from
Ravensend reads from the system that holds your member database, which for most clubs is the gaming system, and from your POS. You can build lists on that data. Who you send to, and why, is your club’s decision, along with the obligations that come with it.
Every send can be unsubscribed from
- A working unsubscribe on every message, honoured straight away
- One-click unsubscribe headers (List-Unsubscribe and List-Unsubscribe-Post, RFC 8058)
- An accurate sender name and address
- A plain-text version of every email
- Unsubscribes written back to your connected systems where the system allows it
Your members’ data stays yours
To send to your members, Ravensend has to hold their personal details: names, contact details, birthdays and membership information. We treat that seriously, and your club stays in control of it.
Your club owns its member data
Export your members at any time
Closing an account removes its member, game and profile data
We never sell personal information
Who we rely on
Email is delivered through Resend, which handles recipient addresses and message content.
Need detail for your board?
Tell us what you need to sign off and we’ll walk you through it.